Case Studies
We manage recruitment projects across all levels and all parameters – Temporary, Permanent, Contract and Casual. Our specialist consultants across Australia have an intimate understanding of the unique issues, challenges and opportunities within their sector and provide a recruitment strategy tailored to their clients.
Take a look at our case studies below to find out how we have engaged in sourcing the right job seekers to deliver 360◦solutions across all our chosen specialist divisions.
Keeping the Lines Moving & The Music Pumping at Laneway Festival 2026
McArthur delivered 239 shifts and 1,280+ hours across five cities for Laneway Festival 2026, supporting seamless entry operations, efficient crowd flow, and positive customer experiences for more than 160,000 attendees nationwide.
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Managing Crowd Flow & Event Staffing at Sydney's Largest Annual Event
McArthur delivered 126 staff, 1,100+ hours, and 100% roster coverage for City of Sydney New Year’s Eve, supporting safe crowd movement and seamless event operations across key precincts for hundreds of thousands of attendees.
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TfNSW New Year's Eve Case Study
McArthur partnered with Transport for NSW to deliver large-scale event staffing for New Year’s Eve 2025 across Sydney’s key transport hubs. With 56 staff deployed, 100% shift fulfilment and zero major incidents, we ensured safe, seamless operations for over one million patrons.
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Bringing Cheer to Sydney's Christmas Concerts
McArthur partnered with the City of Sydney to deliver large-scale event staffing for the 2025 Christmas Concerts program across six locations. With 100% shift fulfilment and zero major incidents, we ensured safe, seamless event delivery and positive experiences for more than 60,000 attendees.
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Tackling Staffing Needs Across 3 States for one of International Rugby's Biggest Events
McArthur partnered with Intercruises to deliver large-scale staffing for the British and Irish Lions Tour across Sydney, Melbourne and Brisbane. With 77 staff mobilised under tight deadlines, we ensured seamless event delivery and exceptional guest experiences nationwide.
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Helping Deliver World-Class Experiences at One of Sydney's Most Iconic Venues
McArthur partnered with the City of Sydney to deliver professional recruitment solutions at Sydney Town Hall. With more than 8,000 hours of staffing and over 100 events supported in 2024, our tailored workforce approach ensured seamless service, reliable coverage, and an exceptional guest experience.
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Delivering a Total Staffing Solution for the Stawell Gift in Regional Victoria.
McArthur partnered with Ticketek to deliver a total staffing solution for the Stawell Gift 2025 in regional Victoria. From team recruitment and training to travel, accommodation, finance and payroll support, McArthur provided a seamless workforce partnership for more than 12,500 event attendees.
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Supporting Workforce Transition in Aged Care.
McArthur partnered with Aspire4Life to deliver rapid RAS Assessor recruitment and workforce transition in Victoria. Within six weeks, we expanded the candidate pool, supported council staff through change, and ensured full aged care staffing ahead of Commonwealth deadlines.
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Meeting Recruitment Challenges During Large Scale Transition
McArthur partnered with Uniting AgeWell to deliver large-scale aged care recruitment during the City of Casey transition in Victoria. We recruited 18 office-based professionals and 75 frontline care staff, ensuring service continuity and supporting Uniting AgeWell’s growth as an aged care provider.
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Powering the Launch of Sydney's Parramatta Light Rail with Specialist Recruitment Solutions.
McArthur partnered with Transport for NSW to deliver specialist recruitment for the launch of Parramatta Light Rail. Across 18 stations in Sydney and Western Sydney, we provided customer engagement teams, fulfilled 2,063 staffing hours, and captured vital commuter insights.
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Major Workforce Planning & Recruitment Solutions for Sydney Metro.
McArthur partnered with Transport for NSW to provide workforce planning and recruitment solutions during the T3 Bankstown Line closure. Across Sydenham to Bankstown, we delivered 12,558 staffing hours, 54,500 commuter interactions and diverse, locally recruited teams.
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Delivering Exceptional Customer Service Teams for Sydney Metro’s Historic Opening
McArthur partnered with Transport for NSW to deliver large-scale customer service recruitment and workforce solutions for the Sydney Metro opening. Across 17 stations, our multilingual teams completed 12,873 staffing hours, managing over 54,000 commuter interactions.
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