Front of House Customer Experience team recruitment with Opera Australia - A case study.
Opera Australia engaged with McArthur back in 2019 for discussions on providing a Front of House Customer Experience team for the2020 season of Handa Opera on the Harbour. Due to Covid-19, this was postponed until2021 – 23rd March to 25th April. McArthur was proud to partner with Opera Australia for our first major HOSH project.
And what a project it was!
La Traviata - one of Opera's most iconic productions set against the magnificent backdrop of Sydney Harbour, the city skyline and of course the world's most famous coat hangar. The productions will long live in the memories of the 37,000+ patrons who were lucky enough to be there.
A real working partnership
Even before production started, McArthur were working with Opera Australia to ensure once opening night arrived all was in place, 't's crossed, 'i's dotted and no margin for error.
Initial discussions between Opera Australia and McArthur began in 2019 with an initial proposal to provide a Front of House Customer Experience team for the 2020 season of Handa Opera on The Harbour. With the advent of COVID 19, the season was postponed until March 2021.
Follow the link below to find out more about the project, our solutions and feedback from Opera Australia.