Your Questions, Answered
Got questions about Matchwell by McArthur? You're in the right place! Whether you're a childcare centre looking for smarter workforce management solutions, or an educator seeking more flexibility and support, you'll find answers here. Explore our FAQs below to get started.
Questions from early learning centres
What is Matchwell, and how does it support childcare centres?
Matchwell by McArthur is an intuitive workforce management platform designed to simplify staffing, shift scheduling, compliance monitoring, and timesheet approvals for childcare centres. It's exclusive to McArthur clients and offers real-time updates with 24/7 human support.
How can my childcare centre start using Matchwell?
Simply register your interest with McArthur’s Early Childhood Education team. Once you become a McArthur client, you'll gain full access to Matchwell, along with personalised assistance to ensure seamless onboarding.
Can Matchwell help my centre with compliance management?
Yes! Matchwell makes compliance management effortless by securely storing and tracking educator qualifications, certifications, and compliance documentation in real-time, significantly reducing your administrative workload.
Is Matchwell mobile-friendly for childcare centre managers?
Absolutely! Matchwell is fully optimised for mobile and desktop devices, allowing you to manage shifts, compliance, and staff scheduling wherever you are, at any time.
How quickly can Matchwell help fill staffing gaps?
With Matchwell, childcare centres can instantly post available shifts and attract qualified educators in real-time, helping to quickly and efficiently fill staffing gaps.
What support does Matchwell offer if we encounter issues?
We provide 24/7 support with real people - not bots. Our dedicated team is always available to quickly help resolve any technical or operational issues, keeping your centre running smoothly.
Questions from educators
What is Matchwell, and how does it benefit early childhood educators?
Matchwell is McArthur's exclusive workforce platform helping early childhood educators manage their schedules, find shifts, submit digital timesheets, update availability, and maintain compliance documents - all from their mobile devices.
How do I register to use Matchwell?
You must first register as an educator with McArthur’s Early Childhood Education team. Once registered, you’ll receive exclusive access to Matchwell, allowing you to manage your work schedule effortlessly.
How easy is it to set my availability with Matchwell?
Matchwell lets you set your unavailability in just a few taps - tell us exactly which days and hours you're available, and we'll match you to shifts that suit your preferences.
Can I manage everything directly from my phone?
Yes! Matchwell is designed specifically for mobile devices, meaning you can accept shifts, update availability, submit timesheets, and upload compliance documents on the go - anytime, anywhere.
What happens if I need assistance outside typical business hours?
Matchwell offers genuine 24/7 human support. If you have questions or encounter any issues—even after hours - our dedicated team is always just a phone call away.
Can I provide feedback or suggest improvements to the Matchwell platform?
Absolutely! We actively encourage educator feedback. Your suggestions directly help us enhance Matchwell, ensuring it continues to meet your needs and supports your work-life balance effectively.
Smarter Staffing, More Flexibility, Personalised Care – Ready to Get Started?
Join Matchwell by McArthur and experience seamless workforce management with the comfort of human support for educators and childcare centres. Whether you're looking for flexible shifts or an efficient way to manage staffing, Matchwell has you covered.
Register your interest today and simplify your work with Matchwell!