The Sydney Metro Case Study
TfNSW and McArthur: Sydney Metro Opening
McArthur was proud to play a key role in a historic day for NSW’s transport history as the doors officially opened on new metro services extending from the city’s north west, under the harbour and through the Sydney CBD, to Sydenham.
Commuters will have access to an additional 15.5-kilometres of new metro rail to get them around the busiest parts of the city, with access to fast and reliable services via six brand-new underground stations and new metro platforms at Central Station and Sydenham Station.
Leading up to the opening on August 19th, over a five week period, McArthur Teal Shirt teams of Customer Service Officers were highly visible across 17 key stations and transport hubs helping passengers understand and get the best out of the new Metro network.
The challenges
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