The Australian National Maritime Museum Case Study

Team recruitment with Australian National Maritime Museum - A case study.

The Australian National Maritime Museum (ANMM) faced the challenge of recruiting a new team of 8-10 staff members to supplement their core crew during the peak Summer season. The primary goal was to ensure the efficient and seamless operation of the venue while providing visitors with a memorable experience. The Museum needed to attract skilled and dedicated individuals who shared a passion for enhancing the visitor experience and contribute to the institution’s mission.

McArthur's approach

To fulfill the ANMM recruitment needs, we employed a strategic approach that included paid advertising, professional networks and social media.

Our objective was to reach a broach and qualified pool of candidates who were not only well -suited for the roles but also aligned with the Museum’s vision and values.

The staff are not just Front of House staff, but need to be ‘explainers’ communicating the venue’s offering and provide a quality customer service experience for visitors both local and international. They ‘talk the talk’ despite being new to the core crew of long-standing casual staff.

Follow the link below to find out more about the project, our solutions and outcome for the Australian National Maritime Museum.