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APS3 Service Support Officer

Location: QLD
Work Type: Full Time contract
  • 12 month initial contract + possibility for an extension
  • $39 - $45 + Super per hour
  • Townsville location

Open Arms is currently seeking a Service Support officer to provide operational and administrative support which may include a mix of front reception, telephone, administration, procedural, information technology and other service delivery activities. Front-line customer service role with clients who may be facing significant or complex challenges.

Benefits and Culture:

  • Enjoy long term (1-3 years) work contracts
  • Competitive rate plus superannuation
  • A supportive, inclusive, and respectful professional environment
  • Rewarding client and professional relationships
  • Genuine opportunity to make a difference

About the role

  • Provide customer service as an initial point of contact
  • Assist with client appointments, counsellor diary management and SMS reminders
  • Assist with client file management
  • Process Outreach client allocations, referrals and other file management activities
  • Provide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of events
  • Process invoices accurately and timely
  • Process travel requests for the regional staff
  • Manage the region's correspondence workflows (email, mail, TRIM)
  • Assist in meeting National Office requests by collating data and reports, audits
  • Other duties as determined by the Regional Clinical Practice Manager

Mandatory skills and experience

  • Previous experience wihin the Medical/Health Industry will be highly regarded.
  • Communicate in an effective way
  • Research and make sound decisions using appropriate judgement
  • Analyse and evaluate customer needs, requesting support as appropriate
  • Tailor services to customers
  • Understand and make connections with community, government and other services
  • Have the ability to prioritise work load and multi-task
  • Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
  • Support and train others, undertake ongoing training
  • In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
  • Work in and adapt to a changing environment
  • Demonstrate a high level of relevant computer literacy skills
  • Commitment to holistic customer service
  • Applicants must hold an Australian citizenship
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement

This role is interviewing NOW, so apply today.

142945 Posted On:08/04/2021