Open Arms is currently seeking a Service Support officer to provide operational and administrative support which may include a mix of front reception, telephone, administration, procedural, information technology and other service delivery activities. Front-line customer service role with clients who may be facing significant or complex challenges.
Benefits and Culture:
- Enjoy long term (1-3 years) work contracts
- Competitive rate plus superannuation
- A supportive, inclusive, and respectful professional environment
- Rewarding client and professional relationships
- Genuine opportunity to make a difference
About the role
- Provide customer service as an initial point of contact
- Assist with client appointments, counsellor diary management and SMS reminders
- Assist with client file management
- Process Outreach client allocations, referrals and other file management activities
- Provide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of events
- Process invoices accurately and timely
- Process travel requests for the regional staff
- Manage the region's correspondence workflows (email, mail, TRIM)
- Assist in meeting National Office requests by collating data and reports, audits
- Other duties as determined by the Regional Clinical Practice Manager
Mandatory skills and experience
- Previous experience wihin the Medical/Health Industry will be highly regarded.
- Communicate in an effective way
- Research and make sound decisions using appropriate judgement
- Analyse and evaluate customer needs, requesting support as appropriate
- Tailor services to customers
- Understand and make connections with community, government and other services
- Have the ability to prioritise work load and multi-task
- Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
- Support and train others, undertake ongoing training
- In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
- Work in and adapt to a changing environment
- Demonstrate a high level of relevant computer literacy skills
- Commitment to holistic customer service
- Applicants must hold an Australian citizenship
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement
This role is interviewing NOW, so apply today.