The Transport Customer Service Workforce Management Case Study

Ongoing customer service staff recruitment and workforce management - A case study.

The Transport Customer Service Centres at Central Station and Circular Quay are part of TfNSW's  commitment to the highest levels of customer service right across the state's transport network. The centres provide a comprehensive information resource to passengers, ticket sales, opal card sales and recharging.

The key aim of the Transport Customer Service Centres is to make every passenger experience as positive and enjoyable as possible.

The Challenge

Since 2014, McArthur has had a long-term, ongoing commitment to train and manage customer service
staff across 2 of Sydney's busiest transport hubs, Central Station and Circular Quay. Our teams' service
is underpinned by stringent KPI's and comprehensive reporting parameters.

Follow the link below to find out more about the project, our solutions and the result.

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Tasmanian based projects are managed by the Melbourne team and our Adelaide team handles all Western Australian requirements.

(08) 08 8100 7070