Privacy Policy

The Privacy Act 1988 - National Privacy Principles

Collection Statement - McArthur Management Services

The following is an explanation of, firstly, how we discharge our responsibilities under the Act in relation to the collection, storage and use of personal information about you and, secondly, how you may exercise your rights to access such information.

Personal Information as defined in the Act

Personal information is any information or an opinion (whether true or not) about you. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. address and phone number).

It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placement. Personal information includes sensitive information.

Sensitive Information

Sensitive information is a special category of personal information. It is information or opinion about your:

  • Racial or ethnic origin
  • Political opinion
  • Membership of a political association
  • Philosophical beliefs
  • Religious beliefs or associations
  • Membership of a professional or trade association
  • Membership of a trade union
  • Sexual preferences or practices
  • Criminal record
  • Health or disability (at any time)
  • Expressed wishes about the future provision of health services

It includes personal information collected to provide a health service.

Sensitive information can, in most cases, be disclosed only with your consent.

Who will collect your personal and sensitive information?

Your personal and sensitive information will be collected by authorised employees of McArthur Management Services.

All McArthur employees have been carefully screened and have signed Confidentiality Agreements, undertaking not to make any unauthorised disclosure of confidential information to which they may become privy in the course of their employment with McArthur Management Services.

How personal and sensitive information is stored

All personal and sensitive information collected from or about you is treated as "Confidential" within the McArthur organisation. No unauthorised person is permitted to have access to it.

Hard copy documents containing such information are held in files that are situated in locations, within our premises, which negate the possibility of casual access by unauthorised persons. The premises are protected by appropriate security systems during non-business hours.

Electronic data are held in databases with appropriate protection against viruses or other unauthorised access. The relevant computers and associated equipment are protected in the same manner as the hard copy files.

How the information will be collected

Personal and sensitive information will be collected from you directly when you complete one of our application forms, or you provide us with any other information in connection with your application to us for registration or employment.

Personal and sensitive information will also be collected when:

  • We receive any reference about you.
  • We receive the results of any enquiries we may make of your former employers, work colleagues, professional associations, registration body or educational institution.
  • We receive the results of any competency or other assessment, or medical examination.
  • We receive performance feedback (whether positive or negative).
  • We receive feedback not directly related to performance.
  • We receive any complaint either from or about you in the workplace.
  • We receive any information about a workplace incident in which you are involved.
  • We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved.
  • You provide us with any additional information.

How the information will be used

Your personal and sensitive information may be used in connection with:

  • Your actual or possible placement in employment.
  • Your performance appraisals.
  • Our assessment of your on-going performance and prospects.
  • Any test or assessment (including medical tests and assessments) that you may be required to undergo.
  • Our identification of your training needs.
  • Any workplace rehabilitation.
  • Our management of any complaint, investigation or inquiry in which you may be involved.
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information.

Personal and sensitive information may be disclosed to any of the following:

  • Potential and actual employer-clients of McArthur Management Services
  • Referees
  • Our insurers
  • Our superannuation fund
  • A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information
  • A Workers Compensation body
  • Our contractors and suppliers - e.g. our IT contractors and database designers
  • Any person with a lawful entitlement to obtain the information

If you do not give us the information we seek:

  • We may be limited in our ability to locate suitable employment for you.
  • We may be limited in our ability to employ you.

Disclosure of information in special circumstances

  • We reserve the right to use or disclose your personal information and/or health information if we reasonably believe it is necessary to lessen or prevent a serious imminent threat to the health or safety of an individual, or a serious threat to public health and safety.
  • We reserve the right to disclose your personal information to the appropriate authority if we have reason to suspect that an unlawful activity has occurred or may occur.
  • We may use or disclose your personal information if the use or disclosure is regarded as authorised by or under law.
  • We will not use or disclose your personal information unless we reasonably believe that the use or disclosure is reasonably necessary to be given to an enforcement body regarding criminal offences, to protect the public revenue, or for the preparation or conduct of legal proceedings.

Your right to have access to, and to correct, information about you that we hold

Subject to some exceptions which are set out in the National Privacy Principles (Principle 6 - Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold.

If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If we are unable to agree that personal and sensitive information about you that we hold is not accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, or not complete or not up-to-date.

If you wish to exercise your right of access, you should lodge a written request, including your personal details; the date you registered with us; the type of work you require; the name of the Consultant with whom you dealt and which part of your personal information you wish to see.

There is no charge for lodging the request, but there may be a small, reasonable charge for providing the information, depending on the time required. You will be advised whether a fee will be payable and, if so, how much, before we proceed with the request.

If the information is not available, or cannot be disclosed to you, a written explanation will be provided.

How to contact us

To contact us about access to your personal or sensitive information, you should telephone our Sydney office on 02 9277 7000.

Should you wish to make a correction to any personal or sensitive information about you that is held by us, you should make a written request, giving full details of the information that is to be corrected and the reasons for requesting that it be changed. Your letter should be addressed either to the person who arranged for you to have access to the information, or to:

    The Chief Executive Officer
    McArthur Management Services
    Level 2, 1 York St
    Sydney, NSW 2000

If you are not satisfied with any aspect of our treatment of you and you wish to contact the Office of the Federal Privacy Commissioner, the Hotline number is 1300 363 992.